Refund Terms

At CHIOS-LOTUS, we strive to ensure our customers have a satisfying experience with our products. However, if you are unsatisfied with your purchase, we are here to assist with the refund process. Please review our refund terms below carefully.

Eligibility for Refunds

Refund requests must be made within 30 days of the purchase date.
Items must be unused and in the same condition that you received them.
Items must be in the original packaging with all tags attached.

Non-Refundable Items

Gift cards.
Sale items, unless specified otherwise.
Any products that have been altered or customized upon request.

Refund Process

To initiate a refund, please follow the steps below:

Contact our customer service team at [email protected] to request a refund.
Provide your proof of purchase and a brief explanation for the refund request.
Once your request is approved, we will provide instructions for returning the item.

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Shipping

To return your product, you should mail your product to the address provided by our customer service team.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

If you have any questions regarding our refund policy, please contact us at [email protected].